Terms and Conditions of Lucky Elf Casino Australia

Effective from: 2022-01-21

Last updated: 2024-04-12

Version: 2.1

Welcome to Lucky Elf Online Casino Australia (“Lucky Elf”, “we”, “us”, “our”). These Terms and Conditions (“T&Cs”) govern your use of our website and the gaming services we provide. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these T&Cs.

1. Applicable Laws and Regulations 

It is your sole responsibility to ensure that your use of Lucky Elf complies with all applicable laws and regulations in your jurisdiction. We do not accept players from jurisdictions where online gambling is prohibited. 

2. Amendments to T&Cs

We reserve the right to amend these T&Cs at any time. While we will make reasonable efforts to notify you of significant changes via email, it is your responsibility to regularly review these T&Cs for updates. 

3. Eligibility and Registration

3.1. To play at Lucky Elf, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. It is your responsibility to ensure that you are legally permitted to gamble online.

3.2. You may only create one player account. Multiple accounts created by the same individual may result in account termination and forfeiture of winnings.

3.3. You must provide accurate and complete information during the registration process. We reserve the right to request proof of identity and age, and to suspend or close your account if you fail to comply with such requests.

3.4. Residents of certain countries, including the United States, United Kingdom, Spain, France and its overseas territories are prohibited from playing at Lucky Elf. For a full list of restricted countries, please refer to the T&Cs on our website.

4. Responsible Gaming

At Lucky Elf, we are committed to promoting responsible gaming and ensuring that our players have a safe and enjoyable experience. We understand that gambling can be addictive, and we take our responsibility to help players manage their gaming habits seriously.

4.1. Self-Assessment. We encourage all players to conduct a self-assessment to determine whether they may be at risk of developing a gambling problem. Signs of problem gambling include:

• Spending more time or money on gambling than you can afford
• Neglecting work, school, or family responsibilities due to gambling
• Feeling anxious, depressed, or guilty about your gambling habits
• Lying to others about your gambling activities
• Chasing losses or attempting to win back lost funds

If you recognize any of these signs in yourself or others, we recommend seeking professional help.

4.2. Setting Limits. Lucky Elf offers various tools to help you manage your gambling activity, including:

• Deposit Limits – Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Loss Limits – Set limits on the amount you can lose over a specified period.
• Time Limits – Set limits on the amount of time you can spend gambling each day, week, or month.
• Reality Checks – Receive periodic reminders of your gaming session duration to help you keep track of your time spent gambling.

To set or adjust your limits, please visit the “Responsible Gaming” section of your account or contact our customer support team.

4.3. Self-Exclusion. If you feel that your gambling habits are becoming problematic, you may choose to self-exclude from Lucky Elf for a specified period or indefinitely. During your self-exclusion period, you will be unable to access your account or participate in any gambling activities on our website. To initiate the self-exclusion process, please contact our customer support team.

4.4. Underage Gambling Prevention. Lucky Elf strictly prohibits underage gambling. We employ age verification measures to ensure that all players are at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher. If we suspect that an underage individual has created an account, we will immediately suspend the account and investigate the matter.

5. Game Rules and Fairness

5.1. By using our services, you confirm that you understand and accept the rules and payout percentages of the games offered on our website.

5.2. Our games use a random number generator (RNG) to ensure fair and unbiased outcomes. The RNG is regularly audited by independent third parties to verify its integrity.

6. Deposits and Withdrawals

6.1. Lucky Elf supports various payment methods for deposits and withdrawals, including credit/debit cards and e-wallets. Please note that certain payment methods may not be available in your jurisdiction.

6.2. The minimum deposit amount is 20 AUD or equivalent in other accepted currencies. Maximum deposit limits may apply depending on the payment method used.

6.3. You must only deposit funds from payment methods registered in your own name. We reserve the right to request proof of ownership for any payment method used on your account.

6.4. The minimum withdrawal amount is 20 AUD or equivalent. Maximum withdrawal limits apply as follows:

• Per day: 3,000 AUD or equivalent
• Per week: 7,500 AUD or equivalent
• Per month: 15,000 AUD or equivalent

6.5. We reserve the right to process withdrawals in installments for amounts exceeding the maximum limits.

6.6. All withdrawals are subject to a standard processing period of up to 5 business days. In some cases, additional verification checks may be required, which may result in longer processing times.

7. Bonuses and Promotions

7.1. Lucky Elf offers various bonuses and promotions to players. Each bonus or promotion is subject to its own set of terms and conditions, which you must read and accept before claiming the offer.

7.2. We reserve the right to void bonuses and associated winnings if we determine that the bonus terms have been violated or that fraudulent activity has occurred.

8. Account Verification

8.1. We may request additional documentation from you to verify your identity, age, and address. This may include, but is not limited to, a valid government-issued ID, proof of address, and proof of payment method ownership.

8.2. Failure to provide requested documentation within a reasonable timeframe may result in account restrictions, suspension, or closure.

9. Dormant and Inactive Accounts 

9.1. If your account remains inactive for a period of 12 consecutive months, it will be considered dormant. We reserve the right to charge a monthly administrative fee of 10 AUD or equivalent for maintaining dormant accounts.

9.2. If your account balance reaches zero due to dormant account fees, your account may be permanently closed.

10. Limitation of Liability

10.1. To the extent permitted by law, Lucky Elf and its affiliates, employees, and service providers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or in connection with your use of our website or services.

10.2. We do not warrant that the website or games will be uninterrupted or error-free. We are not responsible for any technical issues, including hardware or software malfunctions, internet connectivity problems, or other issues that may affect your gaming experience.

11. Dispute Resolution

At Lucky Elf, we strive to provide our players with a fair and transparent gaming experience. However, we understand that disputes may arise from time to time. In the event of a dispute, we have a clear process in place to ensure that the matter is resolved promptly and fairly.

11.1. If you have a complaint or dispute regarding our services, your first step should be to contact our customer support team at [email protected]. Our knowledgeable and friendly support staff will work with you to understand the nature of your issue and attempt to resolve it to your satisfaction.

11.2. If our customer support team is unable to resolve your issue, you may escalate the matter by submitting a formal complaint in writing to our management team. Your complaint should include:

• Your full name and Lucky Elf account details
• A clear and concise description of your complaint, including relevant dates and times
• Any supporting evidence or documentation related to your complaint
• Your desired resolution

Please send your formal complaint to [email protected]. We will acknowledge receipt of your complaint within 48 hours and provide you with a timeline for resolution.

11.3. Upon receiving your formal complaint, our management team will conduct a thorough investigation into the matter. This may involve reviewing game logs, transaction histories, and other relevant data. We may also request additional information or clarification from you during this process.

11.4. If we are unable to resolve your complaint internally, we will provide you with information on how to submit your complaint to a third-party dispute resolution service. These services are independent of Lucky Elf and will review your complaint impartially.

12. Governing Law and Jurisdiction

These T&Cs are governed by and construed in accordance with the laws of Curaçao. Any disputes arising from or in connection with these T&Cs shall be resolved through arbitration in Curaçao, in accordance with Curaçao Civil Procedure Rules.

By using Lucky Elf Online Casino Australia, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not accept these T&Cs, please refrain from using our website and services.